Capability · Conversational AI
Conversational AI assistants that answer from your own documents.
A chat assistant in your branding that answers from your policies and product details, takes down leads and handles routine questions on your website, on WhatsApp or for your own staff.
Groundwork we have already done
- We moved Spatial Composite Solutions’ engineering files from Dropbox to SharePoint. An assistant can only answer from documents that sit somewhere organised and permissioned, so this is usually where the work starts. Spatial case study →
- Emirates Industrial City went paperless on windream with us. An assistant needs documents held in one managed system like that before it can answer from them. EIC and windream →
What it does
It answers from your knowledge, not the open internet.
A general chatbot answers from whatever it was trained on. Ours looks up your documents first, using retrieval-augmented generation (RAG), and answers from what it finds.
If the documents are in a mess, start with document intelligence. If customers phone rather than type, see voice AI.
What’s your returns policy?
You can return unused items within 14 days with proof of purchase. That is from your own policy page. Would you like me to start a return?
Yes, please.
Happy to help. Could I take your order number and email?
A scripted sample for illustration. Your deployed assistant answers from your own data.
What you get
Four jobs, one assistant.
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Answers from your own material
Replies come from your documents, policies and product details, and the assistant can show which page it used.
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Leads captured
When a visitor is interested, it asks for their details and passes them to your team with the conversation attached.
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Fewer repeat tickets
Routine questions get answered on the spot, so your support team spends its time on the cases that need a person.
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Out-of-hours cover
It answers at any hour, in the visitor’s language, without a queue.
Where it lives
The channels your people already use.
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On your website
A chat window in your branding that answers questions and points people to the right next step.
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On WhatsApp
The same assistant, answering on WhatsApp, where many of your customers already message you.
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For your own staff
An internal assistant that finds the right policy, process or document so staff stop asking around.
How we build it
Grounded, in your branding, with limits.
An assistant talking to your customers has to stay accurate and on topic. We tie it to your documents, set what it will and will not answer, and have it pass the conversation to a person when a question goes beyond that.
How we handle the data it sees is set out on the AI governance and security page.
- 01
Discover
We list the questions worth answering well and the documents that hold the answers, and agree what the assistant will not answer.
- 02
Build
We connect it to your sources using retrieval (RAG), apply your branding and set limits that keep it on topic.
- 03
Run
We review its answers, fix the wrong ones and update its sources as your documents change.
Questions buyers ask
Conversational assistants: common questions.
Will the assistant make things up?
It answers from your own documents using retrieval (RAG), and we set it to say it does not know rather than guess. When a question is outside its scope, it hands the visitor to your team.
Which documents can it learn from?
Web pages, PDFs, Word files, SharePoint libraries and FAQ lists are the usual sources. If your files are scattered or unpermissioned, we tidy that up first.
Can it answer in Arabic and English?
Yes. It replies in the language the visitor writes in, and we test the languages you need before it goes live.
Will you complete our security questionnaire?
Yes. Send it with your enquiry. Where a control is not in place we say so, and tell you what it would take.
How is a conversational assistant priced?
It depends on the channels, the number of documents and the conversation volume. The free AI Opportunity Audit ends with a written, costed plan before you commit.
Who looks after it once it is live?
We do. Faults are escalated to an engineer within your first-response target, and we reply within one business day to change requests and questions.
Related capabilities
From answering to acting.
Free AI Opportunity Audit · no obligation
Find the questions an assistant should answer for you
In the free 30-minute AI Opportunity Audit we look at what customers and staff ask most and where the answers live, then give you a written, costed plan. No obligation.
A prioritised shortlist
The 3 highest-impact AI use cases for your specific business.
An impact estimate
Where AI saves the most time and money — and roughly how much.
A practical build plan
Exactly how we would deliver it, governed and secured.