Published · By Missan.AI, the AI solutions brand of Missan Global
What the agent handles
- Opening hours, locations, prices from your published list, and service details.
- Order, booking or ticket status, looked up in your system.
- Booking, rescheduling and cancelling appointments.
- Collecting details for a quote, complaint or callback, and logging them.
- Routing the conversation to the right team when a person is needed.
The agent can speak with customers in Arabic and English and switch mid-conversation. That is a feature of the product; your own team continues to handle the conversations it passes over.
Getting Arabic right
Customers in the UAE write in Modern Standard Arabic, Gulf dialect, English and Arabizi, often in the same message. Before going live, collect a few hundred real questions from your inbox and WhatsApp history in each style, and test the agent against them. Check names, numbers, dates and prices especially carefully.
Controls that keep it trustworthy
- Approved sources only. The agent answers from your content and systems, not from the open internet.
- Clear handover rules. Complaints, refunds, angry customers and anything sensitive go to a person.
- Transparent identity. Customers are told they are speaking with an AI assistant.
- Review. Conversations are logged so your team can see what was asked and improve answers.
Start with the free AI Opportunity Audit
We review your channels, your most common questions and your systems, and recommend where an agent should start and what it should hand over. You can also see a scripted sample conversation on the home page. Missan.AI by Missan Global holds 4.6★ from 200+ Google reviews. Use the form below; we reply within one business day.
Questions people ask
Can an AI customer-service agent speak Arabic and English?
Yes. Modern agents can hold conversations in Arabic and English, switch when the customer switches, and handle a range of Gulf dialect phrasing. Quality varies with the channel and topic, so test it with real questions your customers ask.
Which channels can it work on?
Website chat, WhatsApp Business, email and phone are the common channels. Phone uses voice AI on top of your phone system; see our voice AI page for that side.
What happens when the agent cannot answer?
It should hand over to a person with the conversation so far, so the customer does not repeat themselves. Outside working hours it should take details and create a ticket or callback.
Will it make things up?
Not if it is designed properly. The agent should answer only from your approved content and systems, say when it does not know, and hand over. Its answers are logged for review.
How do we start?
Book the free AI Opportunity Audit using the form on this page. We reply within one business day (Mon–Sat, Dubai time).